ManoMano Reviews

Just bought a new display cabinet for the wife. Really wish I had gone elsewhere. The quality of the product is awful, simply awful. This is one customer you won't get back. So disappointed! Was going to click the star rating above but I'm afraid one star would be way too generous.

Bathroom Cabinet, one small screw won't tighten on the door, but you can't get inside the door to solve the problem, it attaches a small bit of metal to the door which in turn sticks to a magnet to hold the door shut, 3/4 weeks later, is it solved, don't be daft, I've sent pictures, videos, emails to various people, you just get nowhere, SO NOT BUY FROM ManoMano,

I tried for the first time Manomano! And OMG is it going to be the last. I ordered a Dewalt Multi-tool and the price with delivery was £106.00 instead of Screwfix at £129.00! I bargain I thought! Well not when it doesn't arrive and you enquire to say it hasn't been delivered. Then the English supplier says it was delivered by DPD, I asked where was it left? No answer, they then said check with your local DPD! In short! No product and out of pocket to the sum of £106.00! Manomano just don't want to know!
Avoid like the plague!

Ordered a wood burning stove in grey, a black one arrived and the back plate didn’t line up contacted customer service which was in France, had trouble making them understand the problem then they wanted a photo which was then passed to another dept, numerous emails later still nothing. I had to keep black fire and drill a hole in the back plate to make it fit. Spent £580 with these people, first and last time I order from them.

Trying to return the parasol cost over £42 which I had to pay for. It took over a month to get a refund from this dreadful company. Communication is zero. It takes up to 5 days to get a reply to an email. That’s if they bother. You have to send multiple emails to get a response. Having owned and now sold an online company myself, My staff always replied to any customer within 1 hour. They simply have no idea how to communicate. I stayed in all day waiting for collection, nothing.Stayed in the following day and the driver had only been told to collect one box, when there were 2. Then they didn’t receive one parcel. Fortunately I had photos and cctv of it being loaded onto the van. Also they refunded incorrectly. Ended up having to pester them to get what was due. DONT BUY. They are a nightmare.

Good value for money although quite difficult to put together.

Very quickly delivered. And was exactly what we wanted.

I found this site last year looking for reasonal prices and good quality. At that time in the throes of start of pandemic and uncertainty. Cant fault quality of items i have ordered, service and delivery. I have told lots of friends about this site.

I bought a battery lawnmower from ManoMano. When it arrived, it was scratched and did not look "factory fresh". I got it returned easily enough. However, it has been three weeks of constant emails ( around 50 between Mano mano, Genpower ( the supplier) and me. I have also made a number of phone calls to both companies. I am out over £300 and Manomano seem unable to get it back to me. Absolute shambles.Update 23 April. I have just had a response to my review from Xavier at Manomano. This reply states they are unable to locate any correspondence to Manomano in relation to this matter. This is surprising as I have a full email trail of around 40 separate emails between me and Manomano. Completely false from Xavier in what seems like a cut and paste reply. Avoid these people

Easy website and ordering! Arrived when said and furniture was perfect! Good price too

I ordered a grill and cover from this company. The delivery was partial as the cover never arrived. I thought this would follow. We assembled and used the grill noting that it didn't close and part of it was bent.

2 days later I received an email that the grill that had been delivered was a mistake as it was of a "superior quality" than what I had ordered. I was given 2 options - to pay an extra £100 to keep the grill after which my cover will be dispatched OR to pack the "unused" grill in it's original packaging so as to receive the right grill that I had ordered plus the cover. I responded to the email saying that (a) I had bought the grill to use it and had already assembled and used it and discarded the packaging and (b) that I had ordered a grill that I had budgeted for and therefore didn't have extra money for this superior model. I was however happy for them to take away their "superior" model and send me the right model.

Several emails back and forth and they have now turned to threats "that should I withhold an item that doesn't belong to me then the seller has the right to charge for everything." Within that threat is advice that should I order a cover from elsewhere it won't fit because the wrong grill that was sent to me has a chimney... I simply don't know whether to laugh or cry...

They have offered to reduced the £100 to £70... the point that they are missing is that the mistake is theirs, the grill is faulty and that even if I had the money I would not be paying extra for a faulty grill that I didn't order to a company that uses threats to cover their mistakes. The most shocking part of the whole experience is the tone of the emails being sent.

I am convinced that this was a ploy for me to buy a more expensive grill. Had it been a genuine mistake they would have dispatched the cover together with the grill on the day I received the grill.

I am escalating this and advising anyone who cares to read... DO NOT BUY FROM THEM. I had never bought from them before but I certainly won't be. Be warned.

Disgraceful money grabbers - Ordered a garden parasol June 2020 for my elderly mother who is unable to sit in direct sunlight due to her cancer drugs.
The very large parasol was used until September until the weather got cold and was then stored in the garage in the box until 4 weeks ago. When it was winched up again a weld on one of the arms snapped and it broke collapsing on my mother. I wrote to customer services asking for a replacement and was very quickly told it was outside the 6 months warranty. End of conversation! If this is is a something that can collapse and hurt someone surely they would want to insect the item in any event! Item was -
Outsunny Double Canopy Sun Umbrella Parasol Crank Open Outdoor Patio Shade 4.6M Wine Red